To request access to ePRG, please download and complete the ePRG Access Request Form and email it to

Prior Authorizations and Referrals
If you need to submit a Prior Authorization or Referral Request, please contact the Utilization Management Intake department
       • Phone: 877-299-7213 or
Complete and fax the WellMed Prior Authorization Request Form and
       • Fax: 866-322-7276

Claims Status
For Claims status, please contact the Claims Customer Service team at 800-550-7691.

Chronic Disease Patient Education Referrals
To refer a patient to the Chronic Disease Patient Education classes, please contact the following:
       • Central Texas: 855-838-5050
       • Greater Texas: 855-821-8136

If you work in a clinic with someone who is already registered, you may work with that registered user for the time being while your ePRG Access Request Form is being processed. Please remember to never share usernames, passwords or other personal login info.

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